János Szabó's Articles on Martech Zone

Total articles: 1
János Szabó

János Szabó

János Szabó is a digital strategist and communication expert. After more than 10 years of advertising agency experience, he created a visual communication app with more than 2million downloads. Today, János is leading the team of Chatler, the AI overlay of customer care.
  • Artificial IntelligenceHumans vs Chatbots
    János SzabóJan 12, 2019

    Humans vs. Chatbots: Who Will Master Customer Care?

    Back in 2016 when chatbots became popular everybody said they will replace human agents in customer care departments. After collecting 2.5 years of experience about Messenger chatbots the reality looks a bit different today. The question is not about chatbots replacing humans, but rather how chatbots can work together with humans hand in hand. Chatbot tech was a big promise…

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