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Statistics: The Growth of Social Media Customer Service

You may have recently read my customer experience with Waze on Twitter when I reported a bug. I was less than impressed with the response. Well, I’m not the only one as more and more customers are turning to social media and expecting a resolution to their customer care issues. Some of my customers were none too happy when I told them how critical customer response was on social media, but it’s a public forum and an extraordinary opportunity for your company to shine. Quality customer support and proper social media strategy are musts for businesses. This infographic presents the

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