GetSatisfaction has released an interesting Infographic on what makes people want to follow a brand. Perhaps the most intriguing statistic is the last one… 97% of those surveyed made a purchase based on their online interaction with the brand.
Without a doubt, a positive online brand experience creates loyal customers. As several studies have discovered, the majority of consumers who engage with a brand in the digital space _ whether by participating in a contest or by “liking” a brand on Facebook – tend to not only purchase the products, but also make recommendations to their friends and family. Per GetSatisfaction.
If you’re an online retailer, you’re already familiar with the selling power of Amazon. With more than 310 million active user accounts and 44% of all online retail sales in the US going through the marketplace, this e-commerce giant’s influential position continues to expand.