InboxQ recently surveyed 1,825 Twitter Users to observe their behavior on how they ask questions and receive answers on Twitter. On a personal note, I utilize Twitter quite a bit to find answers. In fact, I typically get faster, more accurate answers via Twitter than I do from Google!
There’s one statistic that should catch everyone’s eye on this Infographic… people fully admit that they are more likely to follow (59%) or even make a purchase (64%) from a company who answers them online. This is clearly an advantage that engaged companies have on Twitter.