We spent quite a few episodes on Edge of the Web Radio reporting to our audience on the importance of mobile. We often speak in terms of mobile marketing but as I was sitting in the station discussing the show with Erin Sparks of Site Strategics, it really started to dawn on me how critical mobile behavior was changing based on my own life.
Tonight I wrote a good friend of mine complaining that his email wasn't mobile responsive and that I couldn't read it on my phone. If your email isn't optimized, would anyone complain? Or would they just ignore it or even unsubscribe it?
A few weeks ago on our podcast, I listed out over a dozen different behaviors that we used to do outside our mobile devices before but that had all migrated to the palm of our hand. Phone calls, text messaging, camera, alarms, calendar alerts, commerce, mapping, music, video, banking, gaming, social, health tracking, ticketing, payments, invoicing, researching, emailing, video recording…
Erin commented to me about how great the list was. I came up with it just by analyzing my own activity throughout the day. And that list continues to grow as mobile applications and the cloud continue to serve me everything I need. My mobile device is critical to the success of my business, to communicate with my family, and to manage my day to day work and home life. I'm honestly not sure what I would do without my mobile device! I shudder to even think about it!
I'm not the only one – it seems the entire world has gone mobile and businesses need to recognize that their customers are already there… even if their business is not!