The most effective Super Bowl commercials may not be the ones you think. While our ability to collect data is growing, our ability to understand data is still catching up. At Perscio, our team of data scientists did a deeper analysis of Twitter activity during the Super Bowl and found that the most popular commercials aren’t necessarily the ones getting the best results. Also, at the end of this article is an interactive view of our data!
Negative emotional reactions lead to more volume, but positive emotions generate more engagement.
Most people by now are familiar with the notorious Nationwide ad where they kill off the kid by the end. This shocking and rather odd decision led to a huge burst of reaction on social media. Several marketing companies have already released most tweeted results showing Nationwide as the winner, but we were skeptical.
Our thinking is that while the negative response lead to lots of tweets, it probably isn’t the kind of activity Nationwide really wants. In the end, it was probably Microsoft who won social media during the Super Bowl.
How The Study Worked
- First of all, there were more than 28.4 million global tweets during the game. Our ingest servers captured about 9 million of those for this study. We think that is a pretty good sample size, about 32%.
- The Perscio study differs from everyone elses in that we are sampling from ALL tweets, and not just the ones tied to the accounts of advertisers. This means we have more information than what you can pull from the Twitter API.
- We pulled data from tweets in two ways, using both natural language as well as direct @ official Twitter mentions. For example, comparing all tweets with mcdonald matched in all forms (w/o capitalization or plural) and @McDonalds.
- We ran all tweets through something known as sentiment analysis which uses algorithms to determine if a tweet is positive or negative (Polarity), as well as factual or opinion (Subjectivity).
- We compiled a most _____ list for most tweeted, most impressions, and most average impressions.
- Under each most item, we listed the top 10 retweets so we could visually confirm what the traffic each item had was like.
The Raw Numbers – Brands by Volume
In Exhibit A, we first want to note that McDonalds won on pure volume. However, our data scientists noted that going into the Super Bowl, McDonalds already had really high traffic.
So adjusting for a base-line of pre-game traffic, Nationwide can be counted as the winner of volume from their commercial.
Also in Exhibit A you can see that close to Nationwide is Skittles, Pepsi, and Doritos. Microsoft is actually farther down the list, so you may be wondering at this point; why would we think Microsoft won? Well, that’s because there is a BIG disconnect between the way people talk, and the way social media functions.
Engagement vs. Chatter
In order for a business to turn a tweet into something tangible, there has to be an action of some sort. For Twitter, the most obvious actions are:
- Retweet something
- Follow the business’s account
- Click a link in the tweet
So we looked again at the data to see who got the most actions from their Twitter volume and the top 5 are:
So here you see Microsoft already doing better than Nationwide in actually getting the most actions. We also did a visual check of the top URLs in the Twitter streams, and Microsoft has the most links going back to their own domains. But what about sentiment? Who is getting the most love on Twitter?
Positive vs. Negative Sentiment
In Exhibit B, you can see all our @accounts and top natural language searches mapped out according to polarity (positive or negative) and subjectivity (fact or opinion). The most positive brands were @skechersusa, @bmw, and @wix. Our most negative brands were victorias secret, t-mobile, and no-surprise nationwide. So you can clearly see that the majority of traffic for nationwide was negative.
For having high volume, McDonalds and Microsoft were the top of the top. This means they aren’t just getting a lot of traffic, but the conversation is mostly positive.
So if you add it all up, Microsoft is the only top contender doing well on all three metrics: volume, engagement, and sentiment.
Of course, and we want this to be clear, while we think Microsoft won the Super Bowl commercial contest; McDonalds appears to win social media, all the time.
Caveats and Trivia
- While we pulled a lot of tweets, it wasn’t ALL of them. Some of this data could change if we were looking at 100%.
- Other sources placed Budweiser at the top of the list, and we just can’t find a reason for it. We don’t know why the discrepancy, but we wanted to acknowledge it.
- Our base-line for McDonalds isn’t factored into our visuals because we didn’t have baselines for everyone. McDonalds simply showed too large an obvious buzz going into the game we had to factor it into our conclusions.
- @mercedesbenz and @weightwatchers had the most connected audience with their tweets seeing the most impressions-per-tweet.
- We didn’t capture #LikeAGirl which was a popular hashtag (our bad). However, other studies show it still didn’t reach a volume to impact our results.
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