86% of all customers rely on online reviews when they buy something and 72% say online reviews is their top reason for choosing a local business. Hospitality-based and service-based businesses can be buried by poor online reviews. And for a business that turns around a poor online reputation, collecting and sharing new reviews is a must. Doing this manually across all the review sites can be an impossible task, though. Enter ReviewsInc.
ReviewsInc offers the following features:
- Monitor Reviews – their monitoring platform lets you track your online reviews across over 100 different review sites in real-time with detailed daily reports.
- Collect Reviews – a review system that collects feedback from all your customers privately while rewarding feedback equally. Their automated solution is mobile friendly, tablet ready, email enabled, multi-lingual, and highly customizable. Their system routes bad reviews for in house response, while identifying the positive reviewers for sharing.
- Share Reviews on the sites that matter most for your business. This means that when customers search for your business, they’ll start seeing the reviews that you want them to.
- Automated Testimonials – with tools to integrate them into your own website.
Carroll leveraged Personify's Small World Community to build an online community with powerful gamification, personalization and reporting to support engagement and measured results, and this has translated to a 30% increase in yield rate for the 2018 semester.