Video >= Images + Stories

People don’t read. Isn’t that a terrible thing to say? As a blogger, it’s especially disturbing but I have to admit that people simply don’t read. Emails, websites, blogs, whitepapers, press releases, functional requirements, acceptance agreements, terms of service, creative commons…. no one reads them. We’re busy – we just want to get to the answer and don’t want to waste time. We honestly don’t have time. This week was a marathon week for me

Understanding the R in CRM

I was just reading a good post on CRM and I think there’s one huge, massive, gaping hole in most CRM implementations… the Relationship. What is a Relationship? Relationship requires a two-way connection, something that’s normally missing from any CRM. All of the major CRMs out on the market do a fantastic job for incoming data capture – but they do nothing to complete the loop. I believe this is the key why the majority

Abbreviations: What do DEAD and DITO stand for?

I’ve been developing, defining, integrating and estimating projects for over a decade. Having worked with hundreds of companies as well as with tons of internal development and external consulting firms, I’m always amazed at just how wrong the industry always is on setting estimates of completion and deadlines for completion. As a result, I’ve come up with the new DEAD and DITO computations for project estimation and completion. Here they are: DEAD: Development Estimates and

Jack Welch is Wrong

I’m so glad to finally see an article that questions the methods that Jack Welch evangelizes. I believe he’s inconsiderate, mean-spirited, selfish and greedy. He was only successful by making customers and employees suffer. He may alone be a winner, but it was at the expense of so many others that have lost. I was driving home tonight and thinking about when I worked for Landmark Communications. I had the great pleasure of meeting Frank

Who Pays You?

Sometimes we forget that we’re ultimately paid by our customers. Tom Peters has a great post today about GM from GM insider, Mike Neiss: “Look, I feel bad for my friends and colleagues at [GM]. But I don’t feel sorry for them. They forgot design, they forgot the customer, they forgot R&D, they forgot they are a [car] company. Their demise was clearly a choice. Not a symptom of our economy, but a choice made