When we’re consulting with large companies who wish to take the plunge into social media, the first series of questions we ask them are about their customer service infrastructure. While marketing teams look to social media to amplify their messaging online, the customers of those companies are expecting that it’s a new medium where they demand a response.
From Bluewolf: Forward-thinking companies are investing in tools that arm not only their customer service agents, but all of their employees, with competitive edge. Access resources that detail how migrating your service desk to the cloud, and aligning it to a customer focused culture, can help you compete and win.
Here’s a great infographic from Bluewolf that provides insight into the growth of the social customer service industry:
And here’s an overview of how Bluewolf can assist your business:
Be sure to download Bluewolf’s Social Service Success Kit!
Today's digitally empowered customers create a challenge for organizations to sell, market and service them effectively. Expectations are higher than ever before, and customers openly share both positive and negative experiences with just a few clicks on review websites, app ratings and social media.