- What social platforms marketers will focus on in the future
- The top social media questions marketers want answered
- How much time marketers invest with social media activities
- The top benefits of social media marketing and how time invested affects results
- The most used social media platforms
- Activities social media marketers are outsourcing
This infographic shows how over 3,000 marketers are fairing in social media in 2013 as well as the top benefits marketers are achieving, and how their ROI gains have changed over the last year.
Today's digitally empowered customers create a challenge for organizations to sell, market and service them effectively. Expectations are higher than ever before, and customers openly share both positive and negative experiences with just a few clicks on review websites, app ratings and social media.