Keep This Handy: The 10 New Rules of Crisis Communication

Our agency is located in Indiana and when the powers-that-be in the state passed their version of the Religious Freedom Restoration Act (RFRA), a crisis ensued. It wasn’t simply a government crisis. Since it impacted the business sector, it became a crisis for all of us doing business within the state. Especially when some some business leaders outside the state began to speak out and threaten to boycott the state (fascinating given that they’ve never

Social Media As A Crisis Management Tool

We were ahead of our time! About 5 years ago, I partnered up with Adam Small and we built a cool text alert integration with WordPress. Our hope was that crisis management folks would buy in and use it… posting alerts and driving people back to a command center built on WordPress to get their information out. 5 years later and it looks like crisis management people are now finally adopting social media to get

3 Steps to a Successful Social Media Crisis Response

We had a fantastic discussion with Steve Kleber of Kleber & Associates, an agency focused on the home building segment. One of the topics discussed was the fear that companies have to overcome when tackling social media. It’s important to recognize that when a crisis happens – it’s much better to be on top of your response in social media than not to be there at all. The 3 Steps to a Crisis Response Immediately