2020 CRM Statistics: The Uses, Benefits & Challenges of Customer Relationship Management Platforms

CRM Industry Stats CRM is the fastest growing software marketing (Source) The CRM market size currently has a value of $120 billion (Source)  By 2025, the CRM market has already increased to $82 billion, growing at 12% per year (Source) CRM systems overtook the database management systems (DBMSs) by revenue in late 2017 (Source) The most popular sales tools for businesses include CRM, social prospecting, data and list services, email engagement, phone, and sales cadence (Source) CRM