Customer Behavior
Articles Tagged customer behavior:
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E-commerce and Retail
How Grocery Store Floor Layouts Influence Consumer Spending
Designing a store layout is not merely about where the shelves go—it’s a sophisticated balance of psychology, data, and design that directly impacts consumer behavior, basket size, and long-term loyalty. From the moment shoppers step inside, the floor plan quietly guides them through a narrative shaped by impulse triggers, necessity-driven anchors, and sensory cues. Optimizing the layout of a grocery…
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Analytics & Testing
Digital Transformation in Retail Luxury: An Interview with Manuel Neto at #AdobeSummit
Luxury fashion has long been defined by craftsmanship, exclusivity, and a firm reliance on tradition. But in an era where data drives competitive advantage, even heritage brands must evolve. Capri Holdings (the parent company of Versace, Jimmy Choo, and Michael Kors) is leading that charge by integrating data analytics into its business strategy. I had the opportunity to sit down…
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Analytics & Testing
Game Day Success: Best Practices for Super Bowl Campaign Measurement and Optimization
For brands, the Super Bowl is a moment of immense opportunity and risk. With $8 million being spent on just 30 seconds of airtime, every decision—from media buying to audience targeting—needs to yield tangible results. To achieve true ROI, leveraging AI-powered tools and first-party data has become critical in providing real-time, actionable insights that help brands optimize their Super Bowl…
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Sales Enablement, Automation, and Performance
Leveraging The Most Relevant Sales Statistics For 2025 Growth
Modern sales strategies are transforming rapidly due to evolving customer expectations, technology, and market dynamics. Whether in B2B or B2C, sales now demand a deep understanding of customer behavior, data-driven decision-making, and innovative tools. Here are key statistics shaping sales in 2024 and actionable insights to utilize them effectively in 2025, focusing on technology’s role in driving sales success. Sales…
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Artificial Intelligence
The Future of Marketing: A Roadmap to AI-Driven Customer Experience Orchestration
The marketing landscape is fundamentally transforming, driven by the convergence of artificial intelligence (AI), predictive analytics, and composable technologies. As we move toward 2030, the traditional boundaries between human creativity and machine capability are blurring, creating new possibilities for personalized, efficient, and effective customer engagement. This comprehensive roadmap explores how emerging technologies are reshaping marketing operations across organizations of all…
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Sales and Marketing Training
IoT Applications: Ideas and Examples That Drive Customer Loyalty, Experience, and Build Value
The Internet of Things (IoT) rapidly transforms how businesses interact with customers and deliver value. By connecting everyday objects to the internet, companies can gather valuable data, personalize experiences, and build stronger customer relationships. With the rapid evolution of all digital technology, communications, hardware, software, and IoT mobile app development services are now becoming affordable to many businesses. Just in…
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Email Marketing & Automation
MoEngage: Unify Customer Data and Drive Engagement Across Web and Mobile App Channels
In a rapidly evolving digital world, businesses are constantly challenged to meet customer expectations. As channels multiply and data sources proliferate, many brands struggle with fragmented customer data, resulting in disjointed, inefficient communication strategies. This can lead to poor customer experiences (CX), decreased retention, and lower lifetime value (CLV). MoEngage MoEngage transforms customer engagement by providing a unified platform that…
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Sales and Marketing Training
MOps Mastery: The Strategic Evolution of Marketing Operations in the AI Era
Marketing Operations (MOps) has emerged as a crucial function that drives efficiency, effectiveness, and measurability in marketing initiatives. As businesses strive to navigate the complexities of modern marketing, MOps serves as the backbone that aligns strategy with execution, technology with talent, and data with decisions. Table of ContentsUnderstanding Marketing OperationsWhen to Invest in Marketing OperationsAnatomy of a Marketing Operations TeamKey…
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E-commerce and Retail
Firework: Transform Your Visitor’s Shopping Experiences With Personalized Interactive Video
Online stores face the ongoing challenge of connecting with customers in meaningful ways. Traditional e-commerce platforms often fail to replicate the personalized, engaging experiences consumers crave from in-store shopping. As online competition intensifies, brands and retailers search for innovative solutions to stand out, capture attention, and drive conversions in an increasingly crowded marketplace. Firework Firework is a cutting-edge video commerce…
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Advertising Technology
The Future Is Here: Unlocking the Full Potential of Predictive Insights in 2024
Predictive insights represent a paradigm shift in how businesses approach customer engagement and decision-making. At its core, predictive insights leverage data, statistical algorithms, and machine learning techniques to identify the likelihood of future outcomes based on historical data and ensure the data is actionable for predictive marketing strategies. This approach enables organizations to move beyond reactive strategies and anticipate customer…