Customer Insights
Articles Tagged customer insights:
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Artificial Intelligence
ChatGPT: How To Utilize Generative AI To Develop Your Ideal Customer Profile
The Gartner Ideal Customer Profile (ICP) framework is a structured approach for defining a business’s most valuable customer segments. This methodology goes beyond basic demographics to paint a clear picture of the ideal customer based on their characteristics, needs, behaviors, and challenges. An ICP helps businesses tailor their marketing and sales efforts toward the highest-value prospects likely to convert, be…
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Email Marketing & Automation
MoEngage: Unify Customer Data and Drive Engagement Across Web and Mobile App Channels
In a rapidly evolving digital world, businesses are constantly challenged to meet customer expectations. As channels multiply and data sources proliferate, many brands struggle with fragmented customer data, resulting in disjointed, inefficient communication strategies. This can lead to poor customer experiences (CX), decreased retention, and lower lifetime value (CLV). MoEngage MoEngage transforms customer engagement by providing a unified platform that…
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Email Marketing & Automation
MessageGears: Mobilize Your Retail Enterprise Customer Data for Scalable Cross-Channel Marketing
Enterprise organizations have invested significant time, resources, and effort into consolidating their customer data into unified repositories such as data lakes, data warehouses, and Customer Data Platforms (CDPs). This monumental undertaking aims to create a comprehensive, 360-degree view of each customer, bringing together information from various touchpoints and interactions across the organization. The benefits of such data unification are immense.…
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Analytics & Testing
How to Drive Business Success with the Power of Competitive Intelligence Research
You are a business that can’t wait to take the markets by storm with your cutting-edge products and robust services. But wait—you’re not the only player in your market segment. In today’s hyper-competitive markets, staying blind to your competitors’ moves is a surefire recipe for falling behind in the race to gain market traction. So, how do you see through…
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Marketing Tools
Design Thinking: Applying Rose, Bud, Thorn Activities to Marketing
I once worked with enterprise consultants from Salesforce and a large client to see how we could improve strategy sessions for their customers. One gap in our industry right now is that companies often have the budget, resources, and sometimes tools but often lack the strategy to kick off an appropriate execution plan. Rose Bud Thorn One application they take…
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Advertising Technology
The Future Is Here: Unlocking the Full Potential of Predictive Insights in 2024
Predictive insights represent a paradigm shift in how businesses approach customer engagement and decision-making. At its core, predictive insights leverage data, statistical algorithms, and machine learning techniques to identify the likelihood of future outcomes based on historical data and ensure the data is actionable for predictive marketing strategies. This approach enables organizations to move beyond reactive strategies and anticipate customer…
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Customer Data Platforms
The Convergence of CRM, CDP, and AI: Transforming Customer Experience and Maximizing Marketing ROI
As a marketer, you’ve likely heard the terms Customer Relationship Management (CRM) and Customer Data Platform (CDP) thrown around, but understanding their differences and how they can work together is crucial for making informed decisions about your marketing tech stack. In this article, we’ll dive into the similarities and differences between CRMs and CDPs, explore their unique capabilities, and discuss…
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Email Marketing & Automation
Unlocking the Full Potential of Your Product With Customer Innovation
Many years ago, I was a product manager over the API of an enterprise marketing platform. I sought feedback from customer service, developers, sales, marketing… and most importantly… our customers. While many people utilized our UI for the tasks that we focused on, I was almost always stunned at how innovative customers incorporated some amazing features. Specific to email, here…
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Martech Zone Apps
App: Conversion Rate Calculator (With Optimization Slider)
The term Conversion Rate (CR) is pivotal for any digital marketer. It represents the percentage of visitors to a page who complete a desired action. This action could be anything from making a purchase, signing up for a newsletter, or downloading a guide. Conversion Rate Calculator I’ve designed an interactive and intuitive Conversion Rate Calculator that empowers you to see…
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Artificial Intelligence
KRATEO.AI: Identify and Create More Personalized Connections With Your Site’s Visitors… Including Anonymous Ones!
Many businesses face the problem of not fully understanding who visits their websites. Traditional analytics provide data on page views and user behavior, but the identity of these users often remains a mystery. This gap in knowledge means missed opportunities for personalized marketing and sales efforts. Enter KRATEO.AI, a pioneering AI-as-a-Service (AIaaS) generative insight platform that promises to illuminate this…