Customer Journey

Martech Zone articles tagged customer journey:

  • Analytics & TestingTechnology Skills That Digital Marketers Need in 2024

    5 Skills Digital Marketers Need To Master For Success in 2024

    Over the past few years, there have been significant changes in how we use the internet for digital marketing. We started by merely creating a website to harness data and user activity. With the intense competition in the digital space, having a website will not simply cut it. Digital marketers must improve their game to stand out in today’s ever-changing landscape. Marketing…

  • Analytics & TestingWoopra Data-Driven Customer Journey Analytics

    Woopra: Data-Driven Customer Journey Analytics

    Businesses face a formidable challenge: understanding their customers’ journey to make informed decisions and enhance their offerings. The path to success for every business begins with a deep understanding of its customers. Deciphering customers’ intricate journeys while interacting with products, marketing campaigns, and support services is daunting. This lack of visibility into customer journeys left businesses in the dark, unable…

  • Analytics & TestingWhat is Marketing Data Analytics?

    What Is Marketing Data Analytics? Why Your Business Should Embrace It

    Let’s face it – collecting and analyzing customer data from diverse channels can be a daunting task.  When done ineffectively, it can negatively impact decision-making, leading to business failure.  I’ve witnessed how poor data quality results in a frustrating cycle of missed opportunities and underachieved marketing goals. 21% of respondents experienced marketing budget wastage (1 in 5 dollars lost) because…

  • Email Marketing & AutomationSales and Marketing Automation and Artificial Intelligence

    Unleash the Power of AI and Automation Now: A Blueprint for Future-Proofing Your Business

    With uncertain economic periods, companies look to safeguard their business’s financial health. Understanding the return on investment (ROI) of their digital transformation (DX) initiatives is at the core of most conversations. As business owners and trusted service partners, we fully recognize the risks and advise our clients accordingly. In good times, companies often look at how to innovate, capture market…

  • Sales and Marketing TrainingGartner's Six Stages of the B2B Buyer's Journey

    The Six Stages of the B2B Buyer’s Journey

    There have been many articles on buyer’s journeys over the last few years and how businesses need to transform to accommodate the changes in buyer behavior digitally. The phases that a buyer walks through are a critical aspect of your overall sales and marketing strategy to ensure that you provide the information to prospects or customers where and when they’re…

  • CRM and Data PlatformsWhatConverts Lead Tracking and Attribution for Agencies

    WhatConverts: Lead Tracking and Attribution for Marketing Agencies and Their Clients

    Marketing agencies operate in a dynamic landscape where success hinges on data-driven decision-making. One of the critical challenges agencies face is accurately tracking and reporting on leads generated from their diverse marketing campaigns. If you’re in the leadgen business, you’d better have solutions in a place where both you and your clients can monitor the impact of your strategies. WhatConverts…

  • Artificial IntelligenceAI-driven hyperpersonalization and intelligent marketing for customer loyalty

    The Era of Intelligent Marketing: Embracing AI and Hyper-Personalization for Competitive Advantage

    In the competitive pharma market, product quality and price are not the only decisive factors for healthcare providers (HCPs) and patients. The experiences they have with a company oftentimes carry the same weight. With the rise of technology and increased access to content, customers crave more personalized, real-time, and engaging connections. 71% of customers expect businesses to offer personalized experiences,…

  • Search MarketingWhat is an effective local marketing strategy?

    The Foundations Of An Effective Local Marketing Strategy

    We’re working with a SaaS provider that builds auto dealer websites. As they’re speaking to prospective dealerships, we have been analyzing their prospects’ online marketing presence to help them understand the gaps in their digital marketing strategy and how switching their site platform will assist in maximizing their return on investment (ROI). How Is A Local Marketing Strategy Different? Local and digital marketing…

  • Search MarketingDigital Presence Audit

    8 Reasons Why Automated SEO Audits Are Likely Hurting Your Site’s Rankings And Wasting Your Time and Effort

    We’re helping two clients optimize their platforms for search engine optimization (SEO). Each platform serves a different location and industry, and the audits we’ve delivered to prioritize development are substantially different. There’s often pushback on the priorities from their client’s SEO consultant or internal marketing team that incorporates some third-party automated SEO audit. It’s frustrating, especially given that their sites…

  • Artificial IntelligenceBoosting Customer Experience With AI-Driven Hyper-Personalization

    4 Strategies to Boost Your CX Through Hyper-Focused Personalization Techniques

    Today’s shoppers are busy, cost-conscious multitaskers. If your brand can deliver a short, rewarding, and successful shopping experience through personalized interactions, it will win their attention. Consider Stitch Fix’s style profiles created from zero-party (0P) data, for example, or the New York Times’ use of first-party (1P) data to promote relevant stories to readers. Tesla can personalize everything from seat…

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