Customer Relationships

Martech Zone articles tagged customer relationships:

  • CRM and Data PlatformsZinklar: Global Market Research for Data-Driven Marketing Excellence

    Zinklar: Global Market Research for Data-Driven Marketing Excellence

    Staying ahead of the curve is not just an advantage; it’s a necessity. Marketers who do not utilize market research data may encounter several disadvantages, impacting their ability to make informed decisions and succeed in a competitive marketplace. Here are some key disadvantages: Lack of Customer Insight: Without market research, marketers miss out on understanding their target audience’s needs, preferences,…

  • Sales EnablementSalesforce CPQ Contract Lifecycle Management

    Salesforce CPQ: Enhancing Contract Management With CLM Features and Capabilities

    Contract Lifecycle Management (CLM) addresses critical challenges in the sales process, ensuring efficient and accurate contract management, which is crucial for the health of an organization. When contracts are managed swiftly and precisely, it benefits both the company and its customers. This is where solutions like Salesforce’s CPQ (Configure, Price, Quote) come into play, offering advanced CLM capabilities. CLM is…

  • Advertising TechnologyMarketing and the Economy

    Marketing Through Economic Shifts: Eight Areas To Focus On for Stability and Growth

    These last few years have been some of the most challenging for many of my customers but surprisingly quite good for others. This is purely anecdotal, but I believe the effort to stimulate the economy by the government has pumped quite a bit of money into industries and corporations that work directly or indirectly with the government or the financial…

  • Sales and Marketing TrainingWhat Is A Digital Marketing Strategy?

    What Is A Digital Marketing Strategy?

    A digital marketing strategy is a comprehensive plan to achieve specific marketing goals and objectives using various online channels, mediums, and technologies. It involves identifying target audiences, setting marketing objectives, and leveraging digital platforms and tools to engage, convert, upsell, and retain customers. A well-designed digital marketing strategy can help businesses build brand awareness, generate leads, increase sales, and improve…

  • CRM and Data PlatformsThe future of customer loyalty programs

    The Future Of Customer Loyalty Programs

    Customer loyalty programs have been a mainstay of brand interactions with consumers through the decades. In the early days of customer loyalty programs, brands focused on their best customers and offered rewards to increase their share of wallet. For example, the American Airlines AAdvantage program was designed to motivate the 2% of customers who contributed 25% or more of the…

  • Sales EnablementMediafly Revenue360 Sales Enablement

    Mediafly Revenue360: The Evolution of Sales Enablement Technology

    Before 2020, B2B buyer behaviors had already begun shifting to favor digital and self-service channels. With more buyers firmly cemented in the world of digital selling, there’s no going back. 71% of buyers willingly spend over $50,000 on a single transaction using a remote or self-service model, for example. McKinsey To remain competitive and relevant, revenue teams will need different…

  • CRM and Data PlatformsCustomer Success Strategy

    After the Deal: How to Treat Customers with a Customer Success Approach

    You’re a salesperson, you do sales. You are sales.  And that’s just it, you think your job’s done and you move on to the next one. Some salespeople don’t know when to stop selling and when to start managing the sales they’ve already made. The truth is, post-sale customer relationships are just as important as presale relationships. There are several…

  • CRM and Data PlatformsMarTech Customer Vendor Marriage

    Why You and Your Customer Should Act Like a Married Couple in 2022

    Customer retention is good for business. Nurturing customers is an easier process than attracting new ones, and satisfied customers are far more likely to make repeat purchases. Maintaining strong customer relationships not only benefits your organization’s bottom line, but it also negates some of the effects felt from new regulations on data collection such as Google’s impending ban on third-party…

  • Email Marketing & AutomationLifecycle Marketing

    The Ecosystem of Lifecycle Marketing: A Detailed Analysis

    Lead generation and conversion have become paramount in today’s fast-paced, hyper-competitive business landscape. Customer loyalties are increasingly fleeting, making it crucial for businesses to understand the intricacies of the lifecycle marketing ecosystem. This article delves into the key insights provided by the infographic to shed light on this vital aspect of sales and marketing. Lead Generation and Conversion Generating and…

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