Customer Relationships
Articles Tagged customer relationships:
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Content Marketing
The Strategic Benefits of Content Marketing Across the Funnel
Content marketing has evolved from a niche tactic into a strategic pillar of modern marketing. For both B2B and B2C businesses, content has become indispensable—not only for attracting and educating prospects, but also for nurturing leads, converting buyers, and retaining customers. As AI-driven tools accelerate demand for high-quality inputs, content isn’t just king—it’s the fuel that powers intelligent systems across every channel. Below,…
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Artificial Intelligence
Relationship Design in the Age of AI: Ogilvy One’s Pragmatic Approach for Navigating AI without fear
Ogilvy One, the Customer Experience, Marketing, Data and AI agency within Ogilvy marks a renewed focus on data-driven marketing strategies. The company has reintroduced its methodology under the framework of relationship design, a concept based on understanding the intricate dynamics between brands and consumers. At Adobe Summit, I sat down with Ravi Pal, Global Chief Technology Officer at Ogilvy One,…
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Social Media & Influencer Marketing
Building True Communities: Why Brands Get It Wrong
The idea of community has become a buzzword among marketers and businesses. Brands, eager to harness the power of collective engagement, often rush to create communities around their products. However, many make a critical mistake: they attempt to center their communities around the brand itself rather than the shared problems, beliefs, hobbies, or skills that genuinely bring people together. This…
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Social Media & Influencer Marketing
What is Brand Advocacy? How Do You Cultivate Brand Advocacy?
Every business faces the challenge of attracting customers and creating loyal advocates who actively promote their products or services. Brand advocacy has become a cornerstone for sustainable growth, with advocates driving awareness, trust, and revenue in ways traditional marketing efforts cannot achieve. This guide explores brand advocacy, benefits, and actionable steps to foster it within your business. What is Brand…
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Sales Enablement, Automation, and Performance
Leveraging The Most Relevant Sales Statistics For 2025 Growth
Modern sales strategies are transforming rapidly due to evolving customer expectations, technology, and market dynamics. Whether in B2B or B2C, sales now demand a deep understanding of customer behavior, data-driven decision-making, and innovative tools. Here are key statistics shaping sales in 2024 and actionable insights to utilize them effectively in 2025, focusing on technology’s role in driving sales success. Sales…
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Social Media & Influencer Marketing
The Essential Dos and Don’ts of Social Media Marketing in 2024
Social media is often the first point of contact for potential customers. Harnessing it effectively can drive sales, strengthen customer relationships, and propel brand growth. Yet navigating the nuances of social platforms can be challenging. Following a few key dos and don’ts can help ensure your social media marketing (SMM) stands out, engages meaningfully, and ultimately turns followers into loyal…
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Sales and Marketing Training
Content Marketing vs. Advertising: Two Paths to Customer Connection
Businesses face a crucial decision in how they reach their customers. While content marketing and advertising aim to grow business, they represent fundamentally different approaches to achieving this goal. Understanding these differences helps organizations make informed decisions about their marketing investments. The Nature of Content Marketing versus Advertising While they often work in tandem, each takes a different path to…
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Email Marketing & Automation
10 Proven Methods To Capture Email Addresses from Your Social Media Followers
The relationship between businesses and social media platforms creates an interesting dynamic. While platforms provide access to your audience, they control that access and monetize it through advertising. And, of course, they also monetize your followers through your competitors’ advertising. A key reason why I removed this site’s Facebook Page altogether was that competing sites were advertising on Facebook to…
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Content Marketing
From Channels to Chapters: Building a Brand Story That Drives Long-Term Success
In a marketplace where countless brands are fighting for attention, storytelling has become a cornerstone for building authentic engagement and customer loyalty. But why? First, storytelling allows brands to differentiate themselves. In a sea of similar products and services, a well-crafted story becomes the hook that makes a brand memorable. A narrative that reflects a brand’s history, values, mission, and…
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Customer Data Platforms
The Hidden World of Data Brokers: What Marketers Need to Know
Consumer privacy concerns have reached unprecedented levels as the shadows of data misuse and breaches loom large. From unauthorized data sharing to aggressive targeted advertising, consumers are increasingly wary of how their personal information is collected, traded, and exploited. This heightened awareness has sparked a privacy-first movement, with consumers actively deploying data removal tools to scrub their digital footprints from…