Martech Zone articles tagged Customer:

  • Analytics & Automated Messaging Platform Automated Marketing Messages that Convert

    You’ve got your customer acquisition funnel dialed in. Your retention strategy is all plotted out. And you’ve got a warehouse full of customer data. So why aren’t enough people converting, and where’s all that churn coming from?  Chances are, your marketing messages just don’t line up with your customers’ actual needs in the moment. And when they don’t see immediate…

  • Advertising TechnologyHow Marketing Agencies Are Growing Their Businesses

    Three Ways Marketing Agencies Are Innovating and Growing Value With Their Clients

    Digital marketing is one of the fastest evolving industries out there. Driven by economical instability and fast-emerging technology, digital marketing is changing every year. Is your marketing agency keeping up with all those changes or are you providing the same service you did 10 years ago? Don’t get me wrong: It is perfectly ok to be good at one specific…

  • Ecommerce and Retail
    customer loyalty marketing

    5 Reasons Marketers are Investing More in Customer Loyalty Programs

    CrowdTwist, a customer loyalty solution, and Brand Innovators surveyed 234 digital marketers at Fortune 500 brands to discover how consumer interactions intersect with loyalty programs. They’ve produced this infographic, the Loyalty Landscape, so marketers could learn how loyalty fits into the overall marketing strategy of an organization. Half of all brands already have a formalized program while 57% said they were…

  • Ecommerce and Retail
    customer loyalty.png

    Benefits of Customer Loyalty Programs

    Even in B2B, our agency is looking at how we can provide our clients value beyond our contractual obligation. It’s simply not enough to just deliver results anymore – companies need to exceed expectations. If your business is high-transaction/low revenue, a customer loyalty program is absolutely essential along with the technology to manage it. There are 3.3 billion loyalty program…

  • CRM and Data PlatformsCustomer

    Not Everyone Who Interacts With You Is a Customer

    Online interactions and unique visits to your website aren’t necessarily customers for your business, or even prospective customers. Companies often make the mistake of assuming that every visit to a website is someone who’s interested in their products, or that everyone who downloads a single whitepaper is ready to buy. Not so. Not so at all. A web visitor can…

  • Marketing Infographicsthe social customer

    Highlights of the Social Customer Index Report

    Utilizing social listening software, every day we identify complaints, mistruths, service requests or compliments made to companies that lack any response from the business targeted. While consumers are now dominating social media, businesses are getting worse at responding. According to Sprout Social – 4 out of 5 requests go unanswered! Ouch. These are highlights from the Sprout Social Index Engagement…

  • Social Media & Influencer MarketingCustomer Service Versus Corporate Hiearchy

    It’s Time to Turn Your Company Upside Down

    When companies describe their management hierarchy, you usually get a pretty cool diagram that ranks employees by who they report to. The ones with the power and the compensation are always listed on top… in order of importance. It’s not a surprise. This puts the customer at the bottom of the hierarchy. Those employees who deal with prospects and customers…

  • Sales and Marketing Training
    Who Pays You?

    Never Lose Sight of Who Pays You

    Sometimes, we forget that our customers ultimately pay us. Look, I feel bad for my friends and colleagues at GM. But I don’t feel sorry for them. They forgot design, they forgot the customer, they forgot R&D, they forgot they are a car company. Their demise was clearly a choice. Not a symptom of our economy, but a choice made…

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