Customer
Martech Zone articles tagged Customer:
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E-commerce and Retail
5 Reasons Marketers are Investing More in Customer Loyalty Programs
CrowdTwist, a customer loyalty solution, and Brand Innovators surveyed 234 digital marketers at Fortune 500 brands to discover how consumer interactions intersect with loyalty programs. They’ve produced this infographic, the Loyalty Landscape, so marketers could learn how loyalty fits into the overall marketing strategy of an organization. Half of all brands already have a formalized program while 57% said they were…
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E-commerce and Retail
Benefits of Customer Loyalty Programs
Even in B2B, our agency is looking at how we can provide our clients value beyond our contractual obligation. It’s simply not enough to just deliver results anymore – companies need to exceed expectations. If your business is high-transaction/low revenue, a customer loyalty program is absolutely essential along with the technology to manage it. There are 3.3 billion loyalty program…
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CRM and Data Platforms
Not Everyone Who Interacts With You Is a Customer
Online interactions and unique visits to your website aren’t necessarily customers for your business, or even prospective customers. Companies often make the mistake of assuming that every visit to a website is someone who’s interested in their products, or that everyone who downloads a single whitepaper is ready to buy. Not so. Not so at all. A web visitor can…
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CRM and Data Platforms
Side With Your Customers
On a recent call to a major telecom company, which I won’t mention (their logo looks like a blue death star), I was infatuated with my customer service representative (CSR). Shocking, I know. Throughout the call, she actually listened to what I wanted, and she said things like, “This is the deal that most of my customers like,” “Let me…
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Sales and Marketing Training
Never Lose Sight of Who Pays You
Sometimes, we forget that our customers ultimately pay us. Look, I feel bad for my friends and colleagues at GM. But I don’t feel sorry for them. They forgot design, they forgot the customer, they forgot R&D, they forgot they are a car company. Their demise was clearly a choice. Not a symptom of our economy, but a choice made…