Five9

Martech Zone articles tagged Five9:

  • Analytics & TestingBenefits, KPIs, Metrics of Call Center Analytics

    How Do Sales and Marketing Departments Benefit From Call Center Analytics?

    Call center analytics refers to the process of analyzing data and metrics gathered from call center operations to gain insights and make data-driven decisions. It involves collecting and analyzing various types of data, such as call volumes, call durations, wait times, customer interactions, agent performance, customer satisfaction scores, and more. These platforms allow call centers to identify areas of concern,…

  • Sales EnablementConversational Intelligence for Sales Reps

    Gong: Conversation Intelligence Platform for Sales Teams

    Gong’s conversation analytics engine analyzes sales calls at the individual and aggregate levels to help you understand what’s working (and what’s not). Gong starts with a simple calendar integration where it scans each sales representative’s calendar looking for upcoming sales meetings, calls, or demos to record. Gong then joins each scheduled sales call as a virtual meeting attendee to record…

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