Hate Your Haters

Martech Zone articles tagged hate your haters:

  • Marketing BooksHug Your Haters Jay Baer

    Hug Your Haters? Maybe It Should Be Love Your Lovers!

    Hug Your Haters by Jay Baer is a groundbreaking book that offers a fresh and practical approach to dealing with customer complaints in the digital age. Jay argues that businesses need to embrace complaints as an opportunity to improve their products, services, and customer experience. Jay provides compelling statistics and real-world examples to show that ignoring complaints can have a…

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