Simple Customer Service

Believe it or not, it’s not always Marketing, Blogs, Viral Messaging, etc. Sometimes it’s simply great customer service. I have a Fossil watch that is near and dear to me because my kids bought it for me one birthday. I hope it lasts forever. The battery lasts for a year or two. My battery ran out a couple days ago but I kept wearing the watch. Sounds kind of dumb but I did it because