How to Keep Your Users Happy When Releasing a Major Update to Your Application

There’s an inherent tension in product development between improvement and stability. On the one hand, users expect new features, functionality and maybe even a new look; on the other hand, changes can backfire when familiar interfaces suddenly disappear. This tension is greatest when a product is changed in a dramatic way – so much that it could even be called a new product. At CaseFleet we learned some of these lessons the hard way, albeit