Seven Steps to Meet the Customer Experience Imperative and Cultivate Customers for Life

Customers will leave after a single bad experience with your company, which means customer experience (CX) is the difference between red and black in your business ledger. If you can’t differentiate by consistently delivering an amazing and effortless experience, your customers will move on to your competition. Our study, based on a survey of 1,600 global sales and marketing professionals worldwide, underscores the impact of CX on customer churn. With customers leaving in droves –

How Kelly-Moore Paints Made the Leap to SugarCRM to Fuel Innovation and Business Transformation

The race to differentiate the customer experience has many organizations looking to re-platform their customer relationship management (CRM) systems.  This was the case with Kelly-Moore Paints. Shrugging off its existing CRM provider, the paint company made the move to SugarCRM. Today, Kelly-Moore Paints applies Sugar’s scalable, out-of-the-box, AI-driven CRM platform for sales and marketing automation, fueling innovation and business transformation. Kelly-Moore Paints is one of the largest employee-owned paint companies in the U.S. and is a

AppSheet: Build And Deploy A Content Approval Mobile App With Google Sheets

While I still develop from time to time, I lack both the talent or the time to become a full-time developer. I appreciate the knowledge I have – it helps me to bridge the gap between development resources and businesses that have a problem every day. But… I’m not looking to keep learning. There are a couple reasons why advancing my programming expertise isn’t a great strategy: At this point in my career – my

Swing2App: The Ultimate No-code App Development Platform

There’s is enough evidence out there about how mobile apps have taken over smartphones. If not a hundred, there is at least one app out there for every purpose.   And yet, pioneering entrepreneurs are still probing new avenues to enter the mobility solution game. The question to ask, though, is: – How many new businesses and entrepreneurs can actually afford the traditional way of app development?  Not only is mobile application development capital-draining and time-consuming,