Omnichannel

Articles Tagged omnichannel:

  • Artificial IntelligenceConversational Customer Experiences with Infobip

    Engagement is a Two-Way Street: Using Conversational Customer Experiences to Build Customer-Brand Relationships

    The relationship between brands and their audiences has long been a one-way street – brands, using catchy billboards, quirky TV commercials, or even the antiquated newspaper ads, talked at us, not to us. Tech advancements have made it possible for these relationships to become more interactive, thanks to the rise of social media, new consumer devices, and, of course, continued…

  • E-commerce and RetailOmnichannel Retail and E-Commerce Customer Journeys (Clicks to Bricks)

    Mastering the Modern Omnichannel Buying Journey: A Retailer’s Guide

    In today’s hyperconnected retail and e-commerce landscape, the path to purchase has become increasingly complex. The traditional linear funnel has evolved into a dynamic, multi-directional web of touchpoints, driven by empowered consumers who seamlessly switch between digital and physical environments. For retailers and online sellers alike, understanding and optimizing the omnichannel buying journey is no longer optional—it is mission-critical for…

  • Artificial IntelligenceCan AI Truly Enhance Personalized Communication at Scale?  

    Can AI Truly Enhance Personalized Communication at Scale?  

    As brands adopt personalized communication, customers’ expectations continue to change dramatically. Consumers used to Netflix-like movie recommendations now expect similar experiences in the finance and healthcare sectors.   Over 70% of today’s customers crave personalized interactions from brands. McKinsey In fact, personalization has become a matter of life or death for most businesses: Get it wrong and nearly 40% of your…

  • Mobile Marketing, Messaging, and AppsTransforming Marketing Technology with eSIM

    Transforming Marketing Technology with eSIM

    The emergence of Embedded Subscriber Identity Module (eSIM) technology has disrupted traditional communication methods, offering consumers and businesses a smarter, more efficient way to stay connected. As marketing technology (MarTech) continues to evolve, the role of eSIM in shaping new strategies and experiences cannot be overlooked. With its ability to simplify 5G connectivity and data management, eSIM technology is becoming…

  • E-commerce and RetailHow Technology Has Changed the Retail Customer Journey

    How Retail Customer Journeys Have Changed With Technology

    Retail has undergone radical shifts from the days of mass broadcasts to the age of digital interactivity. Where shoppers once relied on TV ads and in-store sales associates to learn about products, they now turn to smartphones, social media, and local delivery services for immediate answers. This article provides an in-depth look at the Retail Customer Journey—Awareness, Consideration, Purchase, Experience,…

  • Email Marketing & AutomationHoliday Marketing Campaign Steps To Success

    Seven Steps to Supercharge Your Holiday Marketing Campaign 

    The holidays are here, and with them comes a golden opportunity for brands to shine. Q4 is a pivotal time for businesses, as consumers are actively hunting for gifts and’ll either land on your products or someone else’s. 84% of consumers said they found ads helpful during holiday shopping, and 43% said they plan to shop more this year than…

  • E-commerce and RetailE-Commerce: Discoverability, Findability, Shopability

    The Three Pillars of E-commerce Success: Discoverability, Findability, and Shopability

    Online merchandising has evolved beyond traditional retail display techniques into a complex digital strategy. Today’s digital storefronts must master the art of presenting products in ways that engage customers across multiple touchpoints and devices. This involves sophisticated product presentation, intelligent categorization, search optimization, and a carefully crafted customer journey that guides visitors from discovery to purchase. Discoverability: The Gateway to…

  • Artificial Intelligence
    What is a Chatbot?

    What Is A Chatbot? The Evolution from Simple Scripts to Sophisticated AI

    A chatbot is a computer program designed to simulate conversation with human users, particularly over digital channels. While today’s chatbots leverage advanced artificial intelligence (AI) and natural language processing (NLP), their journey from simple pattern-matching systems to sophisticated conversational agents spans over five decades of technological evolution. Table of ContentsThe History of ChatbotsThe Dawn of Chatbots: Setting the Foundation (1960s-1980s)The…

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