ActionIQ: A Next Generation Customer Data Platform To Align People, Technology, And Processes

Reading Time: 4 minutes If you’re an enterprise company where you have distributed data in multiple systems, a Customer Data Platform (CDP) is almost a necessity. Systems are often designed towards an internal corporate process or automation… not the ability to view activity or data across the customer journey. Before Customer Data Platforms hit the market, the resources necessary to integrate other platforms inhibited a single record of truth where anyone in the organization can see the activity around

Symbl.ai: A Developer Platform for Conversational Intelligence

Reading Time: 2 minutes A business’s most valuable assets are its conversations – both internal conversations amongst employees and external revenue generating conversations with customers. Symbl is a comprehensive suite of APIs that analyze natural human conversations.  It provides developers the ability to amplify these interactions and build extraordinary customer experiences in any channel – be it voice, video or text. Symbl is built on Contextual Conversation Intelligence (C2I) technology, enabling developers to rapidly integrate sophisticated artificial intelligence that goes

Sparkpost: An Email Delivery Service for Your App or Site

Reading Time: 2 minutes One of the afterthoughts of building a website or mobile application is often emails. Developers often just use platform email functions to send simple textual email messages. If they’re sophisticated, they may even build a little HTML template to call and send emails with. The limitations of this are plenty – like the ability to report and measure opens, clicks, and bounces. Sparkpost built the perfect platform for this. App-generated emails—often called transactional emails—are messages

SoapUI: The Insider’s Tool for Working with APIs

Reading Time: 2 minutes It seems every time I meet with a good friend, I hear about a new tool that makes life easier. I had coffee with David Grigsby, a .NET integration monster who works for DocuSign. David and I were discussing SOAP (Simple Object Access Protocol) versus REST APIs (that’s how we roll). I tend to favor REST APIs because they’re easier to visualize and develop a chunk at a time with – as well as reduced