Service Desk

Martech Zone articles tagged service desk:

  • Content MarketingHow to Implement a Knowledge Base

    How to Implement a Knowledge Base Solution

    This afternoon I was assisting a client who added a certificate for SSL and retired their www from their URL. In order to properly redirect traffic, we needed to write a rule for Apache in an .htaccess file. We have a number of Apache experts that I could have contacted for the solution, but instead, I just searched a few…

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