It’s Okay to Decline a Negative Comment

When I speak, as I did today, to an audience of business people curious about blogging, this is a statement that often turns a light bulb in their heads. Yes. You can moderate comments. Yes. It’s okay to decline a negative comment. I recommend to all businesses to moderate comments. I also encourage those same businesses, though, to analyze the opportunity and risk associated with a negative comment. If it’s a constructive criticism that’s actionable