Social Advocacy

Martech Zone articles tagged social advocacy:

  • Marketing Infographicssocial customer service marketing

    Social Customer Service for Marketeers

    Customer service IS marketing. I’ll say it again… customer service IS marketing. Because the way you treat your customers is promoted on social media, ratings and reviews every single day, your customer service is no longer an indicator of customer satisfaction, retention or value. Your customers are now a key arm to all of your marketing efforts because they share…

  • Analytics & Testingleger metrics dashboard

    Leger Metrics: Voice of Customer (VoC) Actionable Reporting

    Leger Metrics offers a platform to assist your company in a better understanding of how your customer experience drives satisfaction, loyalty and profits across your company. The Voice of Customer (VoC) platform provides you with the tools necessary to capture customer feedback with the following features: Customer Feedback – Invite customer feedback and collect it through mobile, web, SMS, and…

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