How to Improve Customer Loyalty with Digital Marketing

You can’t retain what you don’t understand. When focused on constant customer acquisition, it gets easy to get carried away. Okay, so you’ve figured out an acquisition strategy, you’ve made your product/service fit into the customers’ lives. Your unique value proposition (UVP) works –  it entices conversion and guides purchase decisions. Do you know what happens after? Where does the user fit after the completion of the sales cycle? Start by Understanding your Audience Although it’s

How to Measure Social Media Success

Measuring the success of social media is harder than most people believe. Social media has three dimensions: Direct Conversions – this is where most marketers are looking to measure the return on investment. A link brings a visitor directly from a social media post or share through to a conversion. However, I don’t believe that’s where the majority of the ROI is. Influencing Conversions – Having a relevant community that’s carrying your word is incredibly powerful. I

Statdash: Build the Ultimate Dashboard

It seems like each day we’re having to add another tool to monitor some new metrics that provide feedback on our clients. Over time, we’ve collected a number of SaaS subscriptions that we’re logging in and out of on a daily basis. It’s so complex that we’ve sought out development resources – but it’s going to be costly to integrate so many APIs and maintain them. Thankfully, someone else thought that was an issue as

Google Adds Forms to Google Spreadsheets

I’m an avid user of Google Spreadsheets. Google just added an intriguing feature that Marketing folks might be interested in to do data capture (example: contests and opt-in programs) without the need for professional development. You can now build a form to post directly to your Google Spreadsheet! This is still a far cry from a robust application like Formspring, but it could come in quite handy for some quick and dirty forms. Especially if