Enterprise Customer Analytics, Social Analytics and Response

Reading Time: 2 minutes In today’s social world, piecing together what the customer really says is of paramount importance for brands. Attensity could be a useful tool in this context. Attensity’s text analytics tool extracts facts, relationships, and sentiments from the labyrinth of responses received in relation to, say a promotional campaign, a tweet, a Facebook update, a blog post, survey responses – well, you get the drift! The Attensity extraction engine applies natural time tested linguistic principles and

Three easy ways to start monitoring your brand online

Reading Time: 2 minutes If you have been following social media trends at all, you’ve probably heard a lot about joining “the conversation” and how to participate. You may have also heard the warning: “people are talking about your company whether you are there or not”. This is absolutely true and is a great reason to jump into social media and start participating. If you are part of the conversation, you can respond to inquiries, do damage control, and