5 SaaS Customer Success Best Practices

Gone are the days when the customer success teams toiled with unlimited calls and clients to handle. Because now is the time to churn less and receive more in terms of customer success. All you need is some smart strategies, and perhaps some help from a SaaS application development company. But, even before that, all comes down to knowing the right practices for customer success. But first, are you sure you are aware of the term. Let’s

What are the Top Strategies for SaaS Platforms to Grow

What’s your number one focus as a SaaS company? Growth, of course. Skyrocketing success is expected from you. It’s vital to your long term survival:  Even if a software company is growing at 60% annually, its chances of becoming a multibillion-dollar giant are no better than 50/50.​  McKinsey & Company, Grow Fast or Die Slow Month over month growth is essential to covering the losses from churn SaaS companies generally experience. To beat expectations and

Keep Watch on Your Online Competition with Rivalfox

Rivalfox collects data from a variety of sources on your competitors and makes the data easily accessible from a single competitor data hub. Sources include traffic, search, website, newsletter, press, social and even people and job changes. Rivalfox is a SaaS solution that puts cutting-edge competitive intelligence into your hands. We believe that by learning from your competitors, you can grow faster, avoid mistakes and gain the advantage. With Rivalfox, companies of all sizes can

5 Software as a Service Contract Scams to Avoid

As an agency who fully supports our clients, we purchase contracts for applications and platforms quite a bit to fully support our clients’ efforts. Most of those relationships with Software as a Service (SaaS) vendors are fantastic – we can sign up online and we can cancel when we’re done. In the last year, though, we’ve literally been taken on quite a few contracts. Ultimately, it was fine print or misleading sales that led to

GoodData: SaaS On Demand Business Intelligence

As marketers, we’re deluged with data. Just yesterday I was developing an SEO progress report that brought me from rank tracking, Webmasters data, Google Analytics data and Hubspot to incorporate the key metrics and align the reporting to ensure it was accurate. Business Intelligence (BI) solutions have been around in the Enterprise space for quite a while and were typically a client/server installation with long implementation cycles… sometimes years. A BI solution would enable me