Groove: Helpdesk Ticketing for Support Teams

If you’re an inbound sales team, customer support team, or even an agency you recognize quickly how prospect and customer requests can get lost in the tidal wave of emails that each person receives online. There has to be a better means of collecting, assigning, and tracking all open requests to your company. That’s where help desk software comes into play and helps to ensure your team is focused on their responsiveness and customer service.

Ticksy: Simple, Inexpensive SaaS Customer Support

In our interview withFormstack on Friday, we were were just talking about how great apps continue to hit the market that offer inexpensive solutions that can grow with your business. As I was writing a developer on an issue we were were having with his plugin, I logged into the ticketing system that they had implemented, Ticksy. If you’re a growing business, this may be the perfect system for you since they charge just $5

Indianapolis Colts

This Friday, I had the honor of attending a meeting with some very well-represented firms and local industry leaders to work with the Colts on their ongoing efforts to “Make it Personal” with their fans. This is a fantastic organization and they have my utmost respect. They are utilizing every resource they can possibly get a hold of in order to improve relationships with their fans, and bring them as close to the organization as