Clarabridge: Actionable Insights from Every Customer Interaction

As consumer expectations for customer service increase, companies must take action to ensure their customer experience remains commensurate. 90% of Americans consider customer service when deciding whether to do business with a company. American Express It can be difficult to deliver on this objective as the sheer volume of available feedback can be overwhelming, causing Customer Experience (CX) teams to lose sight of the insights and implications associated with each customer interaction. With increasing frequency,

Filter Out Your Social Noise with Cloze

If your inbox is as terrifying as mine, you find that key messages simply seem to fade away as the onslaught of new messages hit. I have come to terms with the fact that my social and email network has become unmanageable and I look forward to great tools that help me to filter and identify the connections that are most important to me and my business. Friend and client Jascha Kaykas-Wolff filled me in