United Airlines

Martech Zone articles tagged united airlines:

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    Depositphotos 56060159 m 2015

    In the Age of the Internet Customers Can Not be Ignored

    Twenty-five years ago, companies that gave failed to live up to a customers expectation would often receive an angry letter from the customer. Their customer service department could ignore the letter, and that would be the end of the story. The customer might tell a few friends. For the most part, large companies like airlines could get away with delivering…

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