Measuring Customer Engagement Real-Time via Voice Behavior Analytics

We just wrote about the importance of response times and the opportunity for your sales or customer service team to respond… and discussed the quality of their response as well. What if you could actually measure the impact of your conversations with your customers? It’s possible with Cogito Dialog. Cogito Dialog improves customer service agent performance by presenting them with real-time behavioral guidance. The Cogito Engagement Score provides an objective and reliable measure of quality