FirehoseChat: Site Chat Integrated with Mac, iPhone and iPad

FirehostChat is a fully native apps with push notifications that’s as easy as texting. You can even receive chat notifications on your iPhone lock screen with their mobile application. Users can be identified by their physical location and you can identify the page they’re on as well as their system info. The paid version comes with fully customizable CSS, multi-user support and your chat history. You probably get a lot more traffic than you realize,

KANA Express: Customer Experience Management

We consult with many mid-size and large companies that decide to jump into a social marketing program only to find that they didn’t foresee the immediate demand on customer service. An unhappy customer doesn’t care that you opened a Twitter account or published a Facebook page for your marketing outreach… they’re going to take advantage of the medium to request service. And since it’s a public forum, you better provide them with it. Fast. This