Lilt: A Neural Human+Machine Feedback Loop for Translation and Localization

Reading Time: 2 minutes Lilt has built the first neural human+machine feedback loop for translation. Lilt’s neural machine translation (NMT) system is the first of its kind in the translation technology industry and goes beyond offerings from Google, Amazon, Facebook, Apple, or Microsoft. Businesses wishing to expand their global reach now have a better option to translate their content quickly and accurately. When it comes to translation, businesses have had only two choices: Full-sentence machine translation like Google Translate.

CoffeeSender: Send a Starbucks Gift Card with One Click

Reading Time: 2 minutes Besides my ulcer, who doesn’t love Starbucks? We’ve written before that sometimes it’s the little things you do that have the most impact. Since you can’t turn around in most communities without seeing a Starbucks, and Starbucks is fairly synonymous with business meetings, it seems only logical that you should have an app integrated with your CRM where you can kick off a $5 Starbucks® eGift Card via email. CoffeeSender is an app that allows

Social Media’s Marked Effect on Customer Experience

Reading Time: 3 minutes When businesses first ventured into the world of social media, it was used as a platform to market their product and increase sales. In the last few years, however, social media has morphed into the favored medium of the online community — a place to interact with the brands they admire, and more importantly, seek help when they have issues. More consumers than ever are looking to communicate with brands via social media, and your

Azuqua: Eliminate Your Silos and Connect Cloud and SaaS Applications

Reading Time: 2 minutes Kate Legett, VP and principal analyst at Forrester in a September 2015 blog post wrote in her post, CRM is Fragmenting. It’s A Controversial Topic: Keep customer experience front and center of your company. Make sure that you are supporting your customers through their end to end journey with easy, effective, enjoyable engagement, even when the customer’s journey crosses technology platforms. The CRM fragmentation creates a pain that ripples to the customer experience. A 2015 Cloud Report

Wrike: Increase Productivity, Collaboration, and Integrate Your Content Production

Reading Time: 3 minutes I’m not sure what we’d be able to do without a collaboration platform for our content production. As we work on infographics, white papers, and even blog posts, our process moves from researchers, to writers, to designers, to editors and our clients. That’s simply too many people involved to be passing files back and forth between Google Docs, DropBox or email. We need processes and versioning in order to push progress forward on dozens of