Chat Bots, , Marketing & Sales Videos, , Technology,

Sprout Social: Create, Preview, and Manage Social Chat Bots

Chat bots are all the rage and for good reason. Automating responses and capturing qualification data will save your sales, social media, and customer service teams a ton of time and energy. Chat bots are every bit as good as the hype that’s been preceding them. Customers may not even be aware that they’re dealing with an intelligent response system – and may be happier in the quick turnaround of helpful, accurate information. Sprout Social has released two bots, one for Twitter direct messages and another for Facebook Messaging. Evernote implemented a Twitter chatbot into their social customer care strategy

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