I was in a bad mood yesterday because I was chasing overdue invoices from three clients. I was grumpy, and needed to vent, so I put un an innocent comment ( well not so innocent) on Twitter. I asked:
When a client doesn’t pay a bill and dodges your phone calls, it is bad form to mention them by name on Twitter?
The responses I got ranged from friends telling me it was a seriously bad idea, to a few who felt it might be effective, to some who gave it thoughtful consideration and a few fun ideas in the mix: My favorite:
@wolfems who said, “I love it… Do it on Sunday and it can be a new tag, SundayShame. The new form of AP management.
While I doubt I will be posting DEADBEAT notices any time soon, it did raise a some interesting questions. As the internet makes business more transparent, will it make all transactions transparent? And is that invasive or an improvement in business relationships?
I don’t have the answer, but would love feedback. How do you feel about making more information public, and how are you using Social Media today to do just that?
Today's digitally empowered customers create a challenge for organizations to sell, market and service them effectively. Expectations are higher than ever before, and customers openly share both positive and negative experiences with just a few clicks on review websites, app ratings and social media.