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Stuck on a Plane for 3.5 Hours

I recognize issues with the weather and appreciate that the airlines wish to keep people safe. My 14 year old daughter is on her first trip with her class to Washington D.C. She’s been sending photos to me of the White House, the Washington Monument, the Constitution and other sites since she arrived on Sunday night.

We paid quite a bit of money for the trip and her school has done this trip for over 20 years. I’m not sure they’ve ever ended a trip like this, though. Katie and the rest of the students have been stuck in a plane on the tarmac for 3 and a half hours. Katie called me and asked if she could spend the last of her money this afternoon on souvenirs… I told her to go ahead. Now she can’t even buy some food and she’s hungry.
usairways

The teachers are cranky, the students are bored to tears, and the airlines can’t tell me when the flight is going to leave. Right now, it won’t be before midnight when the flight gets here. I tried calling the airlines, got a message. I even tried calling the local news and they really didn’t care.

US Airways, I trusted you to take care of my daughter and you’ve betrayed that trust. I don’t mind that you’re trying to keep her safe, but don’t lock up a bunch of kids on a plane for 3.5 hours.

The airlines really need to be kept to a limit, perhaps 45 minutes to an hour, before they need to bring folks back to the gate. If there’s another plane at the gate, then move it. Being stuck more than that is ridiculous. I’m trying not to let it ruin her trip but I really feel bad for her.

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Douglas Karr

Douglas Karr is a fractional Chief Marketing Officer specializing in SaaS and AI companies, where he helps scale marketing operations, drive demand generation, and implement AI-powered strategies. He is the founder and publisher of Martech Zone, a leading publication in marketing technology, and a trusted advisor to startups and enterprises alike. With a track record spanning more than $5 billion in MarTech acquisitions and investments, Douglas has led go-to-market strategy, brand positioning, and digital transformation initiatives for companies ranging from early-stage startups to global tech leaders like Dell, GoDaddy, Salesforce, Oracle, and Adobe. A published author of Corporate Blogging for Dummies and contributor to The Better Business Book, Douglas is also a recognized speaker, curriculum developer, and Forbes contributor. A U.S. Navy veteran, he combines strategic leadership with hands-on execution to help organizations achieve measurable growth.

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