Analytics & Testing, Customer Relationship Management, Technology

UserZoom: Cost-Effective Usability and Customer Research

UserZoom provides a cloud-based, all-in-one online user research software platform for companies to cost-effectively test usability, measure the voice of the customer and deliver great customer experiences.

UserZoom provides research capabilities for the desktop, including remote usability testing, card sorting, tree testing, screenshot click testing, screenshot timeout testing, online surveys, VOC (Intercept Surveys), VOC (Feedback Tab) as well as mobile usability testing and mobile app VOIC (Intercept). The research results in usability data, survey responses, IA data, behavioral data, and UZ session replays to help customers improve user and customer experience.

Solutions for User Research and Usability Testing

  • Understand visitors and define personas
  • Test live websites and apps
  • Analyze competitors

Solutions for User Experience Design

  • Define IA, navigation
  • Validate designs and run interactive testing (AGILE)

Solutions for Customer Experience Measurement

  • Listen to your customers
  • Continuously measure satisfaction
  • Analytics dashboards
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