Businesses constantly seek ways to extract valuable insights from the massive amounts of unstructured data generated daily. One particularly rich source of information often overlooked is human conversation. Whether it’s customer calls, internal meetings, or sales interactions, conversations hold a wealth of knowledge that can be used to improve customer experience, boost sales, and drive product development.
Symbl.ai
Symbl.ai is a real-time conversation intelligence platform that empowers businesses to analyze and understand human conversations, unlocking valuable insights to drive better decision-making. By leveraging advanced AI and natural language processing (NLP) capabilities, Symbl.ai transforms unstructured conversation data into structured, actionable intelligence.
What sets Symbl.ai apart is its focus on real-time analysis and low latency. This means businesses can access insights as conversations happen, enabling them to respond to customer needs immediately and make informed decisions on the spot.
With Symbl.ai, businesses can:
- Improve customer satisfaction: By understanding customer sentiment and intent in real-time, businesses can address concerns immediately, provide personalized support, and build stronger customer relationships.
- Boost sales performance: Identify key buying signals, track customer objections, and gain a deeper understanding of customer needs to improve sales effectiveness and close more deals.
- Drive product innovation: Analyze customer feedback and identify emerging trends to inform product development and create solutions that meet customer needs.
Whether you’re looking to improve customer service, identify sales opportunities, or gain a deeper understanding of customer sentiment, Symbl.ai provides the tools you need to turn conversations into actionable intelligence.
Symbl.ai Feature List
Symbl.ai offers a comprehensive suite of features designed to help you harness the power of conversation intelligence. From real-time analysis to post-conversation summaries, these tools provide valuable insights into customer interactions, sales calls, and internal meetings. Explore the features below to see how Symbl.ai can transform your business communications.
- Call Score: Generate quality scores for multi-party calls beyond mere numbers, providing contextual insights based on the conversation stage and business process.
- Live Sentiment Analysis: This technique analyzes and measures a speaker’s expressed feelings or enthusiasm about a specific topic in real-time.
- Nebula LLM: Symbl.ai’s proprietary large language model (LLM) specializes in understanding human interactions in streaming mode, enabling real-time analysis and response generation.
- Real-time Alerts for Compliance: During conversations, receive real-time alerts about any gaps in adherence to compliance policy or regulations.
- Real-time Assist: This feature enables timely and accurate support for frontline workers, such as sales or customer support agents, on live calls.
- ROI from Solutions:Symbl.ai has helped businesses improve customer sentiment by 30%, accelerate time to market by 75%, and increase revenue by 28%.
- Summary: Automatically generate concise summaries of conversations, capturing key topics, action items, and decisions.
- Trackers: Define specific keywords or phrases to track throughout conversations, enabling real-time alerts and analysis of key topics.
- Voice Bots: Automate Q&A on inbound customer calls by understanding customer needs and providing personalized responses and recommendations.
Getting started with Symbl.ai is simple. Developers can easily integrate real-time AI into their applications with just a few lines of code using Symbl.ai‘s APIs and SDKs. The platform supports various data formats, including video, audio, text, and telephony, making it easy to analyze conversations from any source.
Symbl’s API gives us highly differentiated functionality to build an amazing meeting experience for our customers. We are excited to provide our users with automated meeting insights and action items in our Intermedia AnyMeeting® product and look forward to the different conversation experiences we will empower in the future.
Costin Tuculescu, VP of Collaboration at Intermedia, a leading unified communications and cloud business application provider
Ready to unlock the power of real-time conversation intelligence?
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