Martech Zone
-
The Marketing Data Stack’s Real Bottleneck Isn’t the Tools
Every MarTech stack now has a warehouse. Snowflake, BigQuery, Databricks, pick one. The dashboards sit on top, the CDP feeds in from the side, and the RFP process that got budget approved probably took six months. None of that guarantees…
-
The Retail Media Boom Is Spilling Onto the Open Web
Retail media was built around a straightforward advantage: retailers know what their customers buy. That first-party purchase data gave advertisers something many other digital channels struggled to provide - a relatively short connection between advertising exposure and a transaction. Sponsored…
-
Building a Modern Customer Education Technology Stack
Most software companies find their customer education problem the same way: support tickets pile up, and nearly all of them are questions the product should have answered on its own. The instinct is to hire two more support reps. But…
-
AI Does Not Excuse Us From Developing People
I wrote once that American managers were spoiled. I had just come home from Reykjavik, where a client on a cold island with a tiny labor market was outperforming companies that had every advantage we take for granted. I thought…
-
Location, Location, Location: How to Choose a Retail Site
Retail still lives and dies on a handful of unromantic questions. Can a customer see you from the road? Can they turn in without crossing three lanes of traffic? Is there a place to park when they get there? Does…











