Customer Data PlatformsE-commerce and Retail
KWI: Unified CRM, POS, E-commerce and Merchandising for Specialty Retailers
The KWI Unified Commerce Platform is a cloud-based, end-to-end solution for specialty retailers. KWI’s solution, which includes POS, Merchandising, and eCommerce are powered from a single database, providing retailers with a completely seamless, omni-channel experience.
KWI Unified Commerce Platform
- Customer Relationship Management (CRM) – collect data in near real-time, so all your channels have up-to-date information. Sales associates can see VIP status, special events such as birthdays, anniversaries and other triggers, highlighted at POS to easily engage the customer. Daily data hygiene and de-duping ensure ongoing accuracy.
- Point of Sales (POS) – Within a single transaction, your sales associates have the ability to ring sales, returns, special orders, send sales and have products shipped from other locations. It is the power to deliver exceptional customer service, in the palm of your hand.
- Merchandising – Access real-time availability of sales and inventory so you will have an up-to-the-minute understanding of what is going on with your business. All KWI solutions stem from a single data source. Your complete data set is stored forever at the item level, and fully searchable with 23 levels of hierarchy available
- Ecommerce – All the capabilities you need, executed seamlessly across platforms. No siloed data, resulting features like the ability to have online cart abandonment appear on your Cloud 9 POS devices.
- Loss Prevention – Protect your business, and your bottom line, with our loss prevention services division, The Zellman Group. The Zellman Group is a loss prevention services & consulting company and a recognized leader in recovery services for civil demand and restitution.
All of KWI’s cloud-based solutions, including KWI Cloud 9 POS (iOS native app w/ MDM management; patented), KWI Merchandising System (browser-based), and the KWI CRM System are built from a single data dictionary.
This enables retailers to make a more informed decisions with a 360° customer view and enhanced reporting, based on all your data, not just parts of it.
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