Reinventing CRM To Digitally Transform the B2B Customer Lifecycle

In this Martech Zone Interview, we speak to Jake Sorofman, President of MetaCX, the pioneer in a new outcomes-based approach for managing the customer lifecycle. MetaCX helps SaaS and digital product companies transform how they sell, deliver, renew and expand with one connected digital experience that includes the customer at every stage.

Buyers at SaaS and digital product companies lack confidence that sales promises will be kept. What happens after the deal is signed? Now, with MetaCX, buyers and suppliers can track the lifecycle and move between the various phases together. The result is better trust and transparency, which positively impacts the momentum of the customer relationship. Buyers and sellers arrive at a mutual trust.

In this interview, we discuss:

• What is Outcome-Based Selling
• What are the benefits of Collaborative Success Planning
• How does MetaCX help coordinate Post-Sale Handoffs
• What is Outcome Attribution,and can you provide examples?

By creating shared spaces that allow suppliers and buyers to define and measure target outcomes, MetaCX helps align sales, success, and delivery teams around real value that customers can see.