Samuel Kellett's Articles on Martech Zone
Total articles: 1
Samuel Kellett
I lead the content team at Exponea (an all-in-one marketing software, enabling personalized customer experiences at scale), where I manage the production of e-commerce articles and case studies, as well as the content for webinars and events. My passion is storytelling: I am constantly exploring new and creative ways to explain complex topics. When I’m not at my desk, I enjoy performing with my improv comedy troupe, watching films and tv, and planning my next adventure.
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Samuel KellettJun 18, 2019Workable Strategies for Omni-Channel Communication
How do you lose a customer? Provide an inconsistent experience, ignore them, send them irrelevant offers? All great ideas. Your customers will switch to other companies to find better customer service, and nowadays people rely on online reviews as the…
