Interactions’ Hybrid Calling System = Amazing

On Monday, I had the opportunity to tour Interactions, listen and observe their system in action, and use a full demonstration of Hey Otto – a voice and web conferencing system that utilizes Interactions technology on the back end. Companies who have large call centers go down two different roads, either automated speech recognition (ASR) systems or by employing large expensive rooms of call center attendants. The typical call to an IVR is frustrating, and