CometChat: A Text, Group Text, Voice, and Video Chat API and SDKs

Whether you’re building a web application, Android app, or iOS app, enhancing your platform with the ability for your customers to chat with your internal team is an incredible way to improve customer experience and deepen engagement with your organization. CometChat enables developers to build a reliable and full-featured chat experience into any mobile or web app. Features include 1-to-1 Text Chat, Group Text Chat, Typing & Read Indicators, Single Sign-On (SSO), Voice & Video

ActionIQ: A Next Generation Customer Data Platform To Align People, Technology, And Processes

If you’re an enterprise company where you have distributed data in multiple systems, a Customer Data Platform (CDP) is almost a necessity. Systems are often designed towards an internal corporate process or automation… not the ability to view activity or data across the customer journey. Before Customer Data Platforms hit the market, the resources necessary to integrate other platforms inhibited a single record of truth where anyone in the organization can see the activity around

15 Questions You Should Ask About Their API Before Selecting A Platform

A good friend and mentor wrote posed a question to me and I’d like to use my responses for this post. His questions were a little more focused on one industry (Email), so I’ve generalized my responses to all APIs. He asked what questions a company should ask a vendor about their API before making a selection. Why Do You Need APIs? An application programming interface (API) is the interface that a computer system, library,

Freshchat: A Unified, Multilingual, Integrated Chat And Chatbot For Your Site

Whether you’re driving leads to your site, engaging shoppers, or providing customer support… theirs an expectation nowadays that every website have an integrated chat capability. While that sounds simple, there’s a lot of complexity with chat… from manning the chat, putting up with spam, auto-responding, routing… it can be quite a headache. Most chat platforms are quite simple… just a relay between your support team and the visitor to your site. That leaves a huge

Symbl.ai: A Developer Platform for Conversational Intelligence

A business’s most valuable assets are its conversations – both internal conversations amongst employees and external revenue generating conversations with customers. Symbl is a comprehensive suite of APIs that analyze natural human conversations.  It provides developers the ability to amplify these interactions and build extraordinary customer experiences in any channel – be it voice, video or text. Symbl is built on Contextual Conversation Intelligence (C2I) technology, enabling developers to rapidly integrate sophisticated artificial intelligence that goes