Freshchat: A Unified, Multilingual, Integrated Chat And Chatbot For Your Site

Whether you’re driving leads to your site, engaging shoppers, or providing customer support… theirs an expectation nowadays that every website have an integrated chat capability. While that sounds simple, there’s a lot of complexity with chat… from manning the chat, putting up with spam, auto-responding, routing… it can be quite a headache. Most chat platforms are quite simple… just a relay between your support team and the visitor to your site. That leaves a huge

Symbl.ai: A Developer Platform for Conversational Intelligence

A business’s most valuable assets are its conversations – both internal conversations amongst employees and external revenue generating conversations with customers. Symbl is a comprehensive suite of APIs that analyze natural human conversations.  It provides developers the ability to amplify these interactions and build extraordinary customer experiences in any channel – be it voice, video or text. Symbl is built on Contextual Conversation Intelligence (C2I) technology, enabling developers to rapidly integrate sophisticated artificial intelligence that goes

Real-Time Communications: What is WebRTC?

Real-time communication is changing how companies are utilizing their web presence to proactively interact with prospects and customers. What is WebRTC? Web Real-Time Communication (WebRTC) is a collection of communications protocols and APIs originally developed by Google that enable real-time voice and video communication over peer-to-peer connections. WebRTC allows web browsers to request real-time information from the browsers of other users, enabling real-time peer-to-peer and group communication including voice, video, chat, file transfer, and screen

Playoff: Add a Gamification Layer Into Any System

Implementing gamification strategies is a great way of motivating your target to move to the next level. If you have an existing software or process that you would like to add a layer of gamification to and you don’t have the time to have your own team of developers build a full solution, then Playoff provides a rapid, ideal alternative. Playoff is a powerful rules engine that can be easily integrated via SDK API into any

CleverTap: Mobile Marketing Analytics and Segmentation Platform

CleverTap enables mobile marketers to analyze, segment, engage, and measure their mobile marketing efforts. The mobile marketing platform combines real-time customer insights, an advanced segmentation engine, and powerful engagement tools into one intelligent marketing platform, making it easy to collect, analyze, and act on customer insights in milliseconds. There are five parts of the CleverTap platform: Dashboard where you can segment your users based on their actions and profile properties, run targeted campaigns to these

What does API stand for? And Other Acronyms: REST, SOAP, XML, JSON, WSDL

When you utilize a browser, your browser makes request from the clients server and the server sends back files that your browser assembles and displays a web page with. But what if you just wanted your server or web page to speak to another server? This would require you to program code to an API. What does API stand for? API is an acronym for Application Programming Interface. An API is a set of routines,