Ticksy: Simple, Inexpensive SaaS Customer Support
In our interview with Formstack on Friday, we discussed how great apps continue to hit the market that offer inexpensive solutions that can grow with your business. As I was writing to a developer on an issue we had with his plugin, I logged into the ticketing system they had implemented, Ticksy.
If you’re a growing business, this may be the perfect system since they charge just $15 to start. Currently, the system is integrated with Envato, a family of web plugin, theme, and snippet sites, so that developers can offer support to their customers. It’s got all the features needed for a small development shop – with a bug fix tracker, a FAQ and knowledge base, email notifications and responses, and ticket prioritization.
Everything you need to support your Software as a Service (SaaS) startup!
Ticksy promotes the following benefits:
- Branded – Ticksy lets you choose a subdomain and customize your logo to match your brand for a seamless customer experience.
- Envato-friendly – Ticksy is designed to easily integrate with Envato, making it simple to support and verify purchases from Day One.
- Time-saving – Ticksy’s clean design and interface make the support process simple and intuitive for you and – more importantly – your customers.
- Bloat-free – Focus on supporting your customers, not managing an app. Ticksy offers the support tools you need. No bloatware.
- Affordable – With such a low monthly subscription cost per user – and no hidden costs – Ticksy enables you to provide stellar customer support for the cost of one iced vanilla latte with an extra shot.
- Sleek – Ticksy’s simple, intuitive dashboard gives you the tools to stay organized, drive efficiency, and provide top-flight customer service.
