Customer Satisfaction

CSAT is the acronym for Customer Satisfaction.

What is Customer Satisfaction?

a metric used to measure the level of satisfaction or happiness that customers have with a particular product, service, or interaction. CSAT is typically assessed through surveys or feedback mechanisms where customers rate their satisfaction on a scale, often ranging from Very Satisfied to Very Dissatisfied. It provides organizations with valuable insights into customer experiences, helps identify areas for improvement, and allows them to take proactive measures to enhance customer satisfaction and loyalty.

  • Abbreviation: CSAT
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