Douglas Karr's Articles on Martech Zone
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Analytics & Testing
What is the Net Promoter Score (NPS) System?
Last week, I traveled to Florida (I do this every quarter or so) and for the first time I listened to a book on Audible on the way down. I selected The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World after a dialogue with some marketing professionals online. The Net Promoter Score (NPS) system is based…
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E-commerce and Retail
SQU IQ: Sync Inventory and Reporting Between Your POS and E-commerce Platforms
Over the last few years, there’s no doubt that the need for an online store is critical to retailers being able to meet consumer demands, compete effectively, and grow their sales beyond their retail locations. A critical challenge for this industry is that the modern point-of-sale (POS) systems that retailers invested in were built for retail sales – not for…
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Email Marketing & Automation
Spam Laws: A Comparison of US, UK, CA, DE, and AU
As the global economy becomes a reality, treaties are being signed that ensure that each country respects the laws of another and may even be able to take punitive action against companies that violate those laws. One area of focus for any company that’s sending emails internationally is understanding the nuances of each country as it refers to email and…